Support

Customer support and helpdesk management integrated into ERP.

ERP SuiteIntegrates: Email/SMSIntegrates: WhatsApp APIIntegrates: upeoCRM

Problem

Without SLAs and shared context, tickets bounce, age, and frustrate customers.

Our solution

Ticket queues with ownership, SLA timers, and knowledge base—linked to customers, orders, or assets for full context.

Overview

The Support module enables businesses to manage customer issues, tickets, and service levels in one place. It integrates directly with sales and CRM, ensuring faster resolution and happier clients.

How it works

1

Capture

Create tickets via email, chat, or portal.

2

Resolve

Route and escalate with SLA rules and macros.

3

Improve

Analyze root causes and publish KB articles.

Key capabilities

  • Ticket creation & assignment
  • Service level agreement (SLA) tracking
  • Email & chat integration
  • Knowledge base for self-service
  • Reports on ticket resolution & response times

Client benefits

  • Improves customer satisfaction
  • Ensures accountability in support handling
  • Faster response & resolution times
  • Provides insights for service improvement
Related: ERP Suite · upeoCRM

Ready to see Support in your context?

Bring your processes—we’ll map a plan, prototype key flows, and give you a realistic timeline.

Book discovery