wa-desk - WhatsApp Shared Inbox for Sales & Support
One company WhatsApp number, shared across multiple agents, with ownership, accountability, and clean handover. Customers always talk to the business - not individual staff.
WhatsApp works - until it becomes a business risk
Personal numbers, single-device bottlenecks, missed leads, and zero accountability are common failure modes. wa-desk turns WhatsApp into a controlled business channel.
When staff use personal WhatsApp numbers, the business loses customer history, handover becomes messy, and clients silently follow staff to competitors.
- Chat history disappears when staff leave or change roles.
- Leads get “owned” by individuals, not the company.
- Management can’t audit what was promised or quoted.
A single phone creates delays, missed messages, and “we’ll respond later” behavior. That’s lost revenue and damaged trust.
- Messages are missed when the device is offline or busy.
- Slow response times reduce conversion rates.
- No structured follow-ups - conversations drift.
Shared inbox behavior, without losing the business identity
Customers message one company number. Authorized agents receive the message in wa-desk. Any agent can reply, but the customer always sees the official business number.
Replies always come from the official business number, not staff numbers.
Multiple agents can view and respond, reducing response time and missed leads.
You can track who responded, response time, and missed conversations for coaching and control.
What problems it solves in real teams
These outcomes are why wa-desk exists - not “multi-device access.”
- Customers remain attached to the company, not to staff.
- Handover between agents is normal, not a customer reset.
- History remains available for future upsell and support.
- First available agent responds - no waiting for one phone.
- Reduced missed messages during peak hours.
- Cleaner follow-ups and less conversation drift.
- Track who said what to customers.
- Standardize quoting and responses across agents.
- Reduce misinformation and inconsistent promises.
- Business communication no longer depends on one device.
- Staff leave/transfer doesn’t break customer communication.
- Team-based coverage supports growth without friction.
Want to keep WhatsApp - without losing control of customers?
We’ll review your current WhatsApp workflow (sales/support/accounts) and propose a controlled rollout that preserves history and improves response time.